We are looking for a Support Engineer, who will help us improve the most advanced content management system worldwide.
We at GraphCMS are the leading innovator in the field of content management. By having solved the multi-device challenge with the most flexible APIs out there, our team of SaaS-experts and GraphQL early adopters is continuing to push the boundaries of the industry. As the first user-centric headless CMS, GraphCMS is a centralized content hub not only for editorial content, but also for user generated and artificially created content.
Support Engineers are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies. Situated between customer success and product, the support team mainly manages GraphCMS-related issues that have impact on product usage and project development. Through ticket-based assistance they identify and research GraphCMS-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering and product team, our Support Engineer gives our customers confidence that their needs are represented and addressed. Many large customers rely on GraphCMS to power their public websites, mobile apps, and other mission-critical parts of their business, thus the the role plays a vital role in enabling their success in doing so.
At GraphCMS Customer Support Engineers are members of GraphCMS’s Customer Support Team. A spirited group - we keep things light-hearted while also solving difficult customer situations and creating new internal processes. Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what.” We practice empathy and the art of anticipating customer needs.